General Meeting

Grand Union Place - General Residents Meeting Wednesday 15 March, 7.00 - 8.30pm Dear residents, The next general meeting is scheduled and we would very much appreciate your attendance to help us improve the quality of service and care across the estate. We do not feel the promises made by East Thames at the last meeting have been fulfilled and we will be pressing forward for distinct improvements. The local Police will be present for the first 10-15 minutes to give an update on e.g. anti-social behaviour, after that the focus of the meeting will be on East Thames and failures of delivery: • Communication - is still very poor and improved comms would have massive positive impact - At the last meeting local surgeries were suggested to address repairs - no progress or visibility of this at all • Contracted timelines not being met - e.g. still months to fix priority items like security gates when internal timeline is days / weeks - E.g. Tramway court carpark gates have not been working since November last year • Double-digit service increases of circa 15%+ being charged annually despite poor service and repeated failures - How do East Thames justify inflation-busting increases while still failing to meet basic service level requirements? Please come along to support the team. We want to keep the attention & focus on the big picture and intend to ask East Thames why promises made at the last meeting have been broken, and be clear we are no longer willing to accept the poor service of the last 9 years and will be looking to escalate action without immediate improvements. Your presence will help send the message this is no longer acceptable to the residents of Grand Union Place. Thanks in advance, GUPRA committee.