IMPORTANT INFORMATION FROM EAST THAMES

Grand Union Place Cyclical Decoration (Redecoration of Communal Areas)

East Thames can confirm that Cyclical Decoration (redecoration of the communal areas) is about to commence on the estate from 25^th January 2016.

Our maintenance provider ‘Interserve’ has instructed K&M Decorating Ltd to carry out the cyclical decoration to all 7 blocks on the estate. This is a huge project which will take a few months to complete. The redecoration works will also include car park and street line markings. K&M decorating will write to you shortly before commencing works to your buildings, there will be a resident liaison officer on site to supervise the works and answer any questions/concerns that you may have.

K&M will set up their base at Coalstore/Gray Court courtyard and their working hours will be Monday to Saturday 8am- 5pm).  Works will commence at Mercer Court from the 25^th January 2016 and as the Contractors progress they will be writing to each block in advance to let you know the exact date of works for your block.

Please can residents remove any bikes chained to the stair rails and remove any prams and buggies stored under the stairs as soon as possible to ensure that the block is clear of any obstructions in order for the decorators to commence their work. Not removing these items will cause unnecessary delays to the redecoration works.     

 Please keep communal areas clear of personal items!

Please can residents remove their bikes, prams, buggies & shoes from all communal areas immediately. We have identified a number of blocks on the estate which are all currently in breach of health and safety regulations.

East Thames requires your co-operation to remove your personal items.

Please note that this message applies to everyone and all blocks on the estate. East Thames is taking this opportunity to remind residents of the communal area rules; Residents are not permitted to use the stair railings to lock their bikes or store any personal items such as buggies and prams under the staircase of your block. Please note that the communal areas which include the stairwells and landings must be kept clear at all times.

From the 25^th January 2016, East Thames will have no option but to remove any personal items belonging to residents from the communal areas. Our disposal of goods policy allows East Thames to remove any items (bicycles, prams & buggies) from the communal areas without the need to issue a notice (Please see notices in your block). If we have removed any items that belong to you there will be a collection charge applicable to the resident. Please can you remove any items that belong to you from the areas concerned immediately!    

Thank you for co-operation and understanding. 

"FAULT FIXERS" NEW PILOT PROJECT FOR REPAIR REPORTING
 

Our maintenance partner Interserve is piloting a new interactive way to report repairs and keep updated.

Faultfixers is phone App which allows residents to report communal repairs using their phone to scan a barcode which is linked to a particular area in the block.
 

The App allows you to take photos of the repair and residents will also receive job reference updates via the App. We are currently testing it out on a few blocks at Grand Union Place. Letters have been issued to the nominated blocks.  We hope to have more information at the next General Resident Meeting. Please use the App and try it out!